Return Policy
At KyivWorkshop, we strive to ensure your complete satisfaction with every purchase. This page provides comprehensive information about our return policy, including the conditions, processes, and timelines for returns and exchanges.
Conditions for Returns
To be eligible for a return, the following conditions must be met:
- Damaged Goods: If the item arrives damaged or defective.
- Incorrect Item: If the item received does not match the description or order.
- Quality Issues: If the item does not meet your expectations in terms of quality.
Timeframe for Returns
- Return Period: You have 14 days from the date of receipt to return the item.
Non-Returnable Items
Returns are not accepted for items that:
- Have been used or worn.
- Have been altered or customized.
- Are not in their original packaging or with the original tags removed.
Return Process
Follow these steps to return an item:
- Complete the Return Form: Fill out the return form available on our website.
- Prepare the Package: Place the item in its original packaging, including all tags and accessories.
- Shipping the Return: Send the package via your preferred postal or courier service to the return address provided.
Return Shipping Options
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Standard Shipping (FedEx/UPS): Generally takes 14-21 business days (excluding holidays and weekends).
-
Express Shipping (UPS): Available upon request, typically takes 5-8 business days (excluding holidays and weekends).
Refund Policy
Conditions for Refunds
Refunds will be processed under the following conditions:
- Upon receipt and inspection of the returned item.
- The item must be in its original condition, with all tags and packaging intact.
Refund Timeline
- Processing Time: Refunds will be processed within 5-7 business days after receiving the returned item.
Refund Methods
- Bank Transfer: Refunds will be credited back to your original method of payment (credit/debit card).
Fees and Charges
- Return Shipping Fees: Customers are responsible for the return shipping costs unless the return is due to our error (e.g., damaged or incorrect items).
Exchange Policy
Conditions for Exchange
Exchanges are accepted under the following conditions:
- The item is in its original condition, with tags and packaging intact.
- The exchange request is made within 14 days of receipt.
Exchange Process
- Request an Exchange: Contact our customer service via email or phone to initiate the exchange process.
- Send the Item: Follow the return process steps and indicate that you are requesting an exchange.
Exchange Options
- Similar Item: Exchange for a similar item in a different size or color.
- Different Model: Exchange for a different model of equal or lesser value.
Additional Costs
- Any price difference between the exchanged items will be charged or refunded accordingly.
- Customers are responsible for any shipping costs associated with the exchange.
Contact Information
We value your business and aim to provide a seamless shopping experience. If you have any questions or need further assistance, do not hesitate to reach out to our support team.