FAQs
General Questions:
What is KyivWorkshop?
KyivWorkshop is a creative hub dedicated to crafting high-quality restaurant accessories. We specialize in creating custom menu covers, table stands, check presenters, and more. Each piece is made to order, allowing for complete customization. You can select any size, branding method, or logo placement to perfectly reflect your brand's identity. If you have a unique design project in mind, don't hesitate to reach out and share it with us. We are passionate about personalized projects and always eager to bring your vision to life. Learn more about our story on our About Us page.
Where is your office located?
Our primary production facility is located in Ukraine, where we craft all of our high-quality wooden products. Additionally, we have a warehouse in the USA to facilitate faster shipping and distribution. The address of our warehouse is 3500 W Hallandale Beach Blvd, Pembroke Park, FL, 33023, USA.
Do you have special offers for bulk orders?
Yes, we do offer special pricing for bulk orders. Bulk orders are considered to be 30 units or more. To get a quote for bulk pricing, please contact our customer support team.
Orders and Payment:
How can I place an order on the website?
To place an order, browse our catalog and select the items you wish to purchase. Add the items to your cart, proceed to checkout, and fill in your shipping and payment information. After confirming your order, you will receive a confirmation email with the order details.
What payment methods are accepted?
We accept payments through credit cards (MasterCard, Visa, etc.), PayPal, and bank transfers. For bank transfer details, please contact us directly. Our payment gateway is Stripe, a secure payment provider that ensures the safety of your transactions. With Stripe, your credit card details are not stored on our servers, providing a secure and reliable online payment experience.
Can I modify or cancel my order?
Yes, you can modify or cancel your order within 24 hours of placing it. To make changes or cancel your order, please contact our customer support team as soon as possible. After 24 hours, we may not be able to accommodate modifications or cancellations due to our production process. For assistance, visit our Contact Us page.
Shipping:
What shipping options are available?
We offer standard shipping through FedEx, which typically takes 14-21 business days. If you require faster delivery, we can arrange express shipping via UPS, which generally takes 5-8 business days. Please note that express shipping is available upon request and is not selectable during the standard checkout process. All shipping times exclude holidays and weekends. For more information, please visit our Shipping Policy page.
How can I check the status of my order?
After your order has been shipped, we will email you with a tracking number. You can use this tracking number to check the status of your shipment through the corresponding courier service's website (e.g., FedEx or UPS). If you need further assistance, please contact us.
What are the delivery times?
Delivery times vary based on the shipping method selected. Standard shipping usually takes 14-21 business days, while express shipping via UPS, available upon request, typically takes 5-8 business days. Please note that these times exclude holidays and weekends. For more details on delivery times, please visit our Shipping Policy page.
Returns and Exchanges:
What are the conditions for returning a product?
To be eligible for a return, the product must be in its original condition, unused, and with all tags and packaging intact. Returns are accepted within 14 days of receipt if the item is damaged, defective, or does not meet your expectations in terms of quality. For detailed information, please visit our Return Policy page.
How can I return or exchange an item?
To return or exchange an item, please contact our customer support team to initiate the process. Pack the item in its original packaging, including all tags and accessories, and send it to the return address provided by our support team using your preferred shipping method. Ensure to include a note indicating whether you are requesting a return or an exchange. For more detailed instructions, visit our Return Policy page.
How quickly will I receive a refund for a returned item?
Refunds are processed within 5-7 business days after we receive and inspect the returned item to ensure it is in its original condition with all tags and packaging intact. The refund will be credited back to your original method of payment. For more details, please visit our Return Policy page.
Contact:
How can I contact your customer support?
You can contact our customer support team via email at ua.wooden.crafts@gmail.com. Additionally, you can fill out the contact form on our Contact Us page. Our team is ready to assist you with any questions or concerns you may have.
What are the customer support hours?
Our customer support team is available 24/7 to assist you. We strive to respond to all inquiries as quickly as possible.